Customer deletion is not currently enabled
A public self-service account-deletion feature is not currently available. The backend passed controlled Development testing, but general customer deletion is not enabled. A working manual process for external deletion requests has not yet been operationally confirmed.
Contact and request handling
The listed support address is support@boxyaiapp.com. You may use it to ask about deletion availability, but this page does not present it as a verified deletion service. A forwarded test message reached the mailbox owner in Spam. This delivery test does not establish that requests are monitored, verified or fulfilled. Sending an email does not itself delete an account.
Before this page can offer an operational deletion-request route, reliable monitoring of incoming messages (including Spam), responsibility for handling requests, identity verification, and an authorized customer-data deletion procedure must be established and tested. No response or deletion deadline is promised here.
Do not send passwords, one-time codes, recovery codes, private deletion receipt secrets or identity documents with a general inquiry.
Limits of deletion
A Development test is not a guarantee of Production deletion coverage. Account deletion does not automatically erase all external-provider data or immediately remove every audit record and backup. Some retention durations and provider-specific removal processes remain unverified. We do not promise complete or immediate erasure.
Cancel subscriptions separately
Account deletion does not automatically cancel Google Play or Apple subscriptions. Manage or cancel a subscription through the store that bills you; uninstalling the app is not a cancellation method.
Related information
See the Privacy Policy for the distinction between scan photos, recognition results, saved inventory and feedback screenshots, and the Support page for contact limitations.