Support & contact
Contact information and the current limits of support and account-deletion handling.
Publication review in progress. The data-handling facts below were verified in the Development backend on October 29, 2026. Production configuration, complete mobile SDK behavior and provider settings have not been comprehensively audited. This draft is not confirmation of Production behavior. General customer account deletion is not currently enabled, and an operational external deletion-request process has not yet been confirmed.
Listed support contact
support@boxyaiapp.com is the listed contact for Boxy AI questions. The mailbox owner confirmed that a forwarded test message arrived in Spam. A monitored manual deletion-request process for real customers has not been established or tested. No response time or completed deletion is guaranteed by this page.
Account deletion availability
General customer deletion is not currently enabled. Controlled backend testing in Development does not make a public self-service or manual deletion service available. Please read the Account Deletion status page; do not treat an email inquiry as a completed deletion request.
Privacy and feedback
See the Privacy Policy for data handling and verification limits. User-submitted feedback screenshots can persist in private Supabase Storage without a general automatic expiration deadline; they are different from transient AI scan photos. Avoid sending unnecessary sensitive information.
Never send passwords, one-time codes, recovery codes, private deletion receipt secrets or identity documents with a general inquiry.
Subscriptions
Manage Google Play or Apple subscriptions through the store that bills you. Deleting a Boxy AI account or uninstalling the app does not automatically cancel those subscriptions.